Ordering & Delivery | Oscar Hookah

Order Confirmation: After an order is placed, a customer service representative may call or email you for confirmation.
Order Cancellation: You can cancel an order only if it has not yet been shipped. If the order has already been dispatched, you will need to follow the return process.

Online Payments: The website accepts a range of secure online payment methods, including credit/debit cards, UPI, and net banking.
Cash on Delivery (COD): COD is not available for most locations within India. To prevent fraudulent orders, an advance payment may be required to confirm an order. This advance amount is deducted from the total at the time of delivery.
The prices displayed on the website are exclusive of GST and other applicable taxes.

Processing Time: Retail Orders are typically processed within 3 business days.
Shipping: The company uses multiple shipping partners, including Delhivery, Xpressbees, Shree Maruti Courier, BlueDart, and DTDC.
Delivery Time:
- Urban Areas: Estimated delivery time is 3-4 days.
- Rural/Remote Locations: Delivery may take 5-7 days
- Delhi/NCR: The company offers same-day or next-day delivery for certain products.
Discreet Packaging: All packages are discreetly labeled as "coal" for privacy and security.
Tracking: Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.

The company's policy is to not accept general returns. However, returns and replacements are possible under specific, limited conditions.

Eligible Returns: Returns are only processed for items that are defective, or if you received the wrong product.
Proof Required: To initiate a return, you must provide a full, uncut unpacking video of the package. This video must clearly show the label on the package, the entire unpacking process, and the specific damage or incorrect item. Without this video proof, a return or exchange request will not be processed.
Timeframe: You must contact customer service within 48 hours of receiving the product to report the issue.
International Orders: The company has a strict "no returns or replacements" policy for all international orders, even if the item is damaged or incorrect.
Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on the company's part.